M2Msoft | Éditeur de logiciels pour la communication sur IP, voix, vidéo et mobilesSolutions Call centers : Tailored welcome for clients
Graphic and ergonomic console per agent
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| The graphic console, Agent Panel, enables a clear visualization of calls and implies an ergonomic and easy use for the agent. It is then possible to seamlessly manage the incoming calls in the holding line with a specific welcome on behalf of the client. It is also possible to make transfers of calls, screen pops of the client's information or outcoming calls.
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Discover the Agent console of M2Msoft |