Solutions Call centers : Tailored welcome for clients
Graphic and ergonomic console per agent
|
|
The graphic console, Agent Panel, enables a clear visualization of calls and implies an ergonomic and easy use for the agent. It is then possible to seamlessly manage the incoming calls in the holding line with a specific welcome on behalf of the client. It is also possible to make transfers of calls, screen pops of the client's information or outcoming calls.
|
Discover the Agent console of M2Msoft |